I want to compliment you on the excellent service you gave us for our group's trip to Khoresm and Karakalpakistan in April 2006. First, your website is impressive. You keep it current, offer detailed, accurate information with correct English and use great graphics and design. Then, when I wrote you an email, you answered all my questions promptly, which haven't had a local agency do before. Finally, your ability to do everything I asked was greatly appreciated. For instance, I wanted our gals on one floor and the guys on another and you made sure this happened. Thank you so much. And you were so flexible when we were all able to get on the earlier flight and therefore had to shift all our plans by 6 hours. Wow, we are so thankful we didn't have to sit at the Urgench Airport that whole time. Thank you, thank you for your QUICK work.
I did not expect your agent Jahongir to assist us in Khoresm. Yet, he called to see how we were doing at the yurts, on the bus, and in Nukus. Then, he met us at the Hotel Arkonchi to get us settled in, and it was his birthday! He went beyond his duty by being our tour guide the next day when the one had previously arranged could not come. He was perfect for our group of teenagers - catering the historical stories to what they would be interested in and not boring them at all! I wish he had been available for another tour in the afternoon.
All the meals that he arranged for us were excellent and he was able to get the local foods I had specifically requested with plenty of salads and drinks at a reasonable cost. We really appreciated this unexpected service.
I will highly recommend your agency to anyone in need of travel assistance in the future. We, of course, will use you for all our travel needs as well; it is great to find excellent service in Uzbekistan.
